Covid-19 FAQs

Get the answers to the most frequently asked questions about COVID-19 when it comes to visiting Farmer Ted's.

Please come dressed for the weather and wear suitable footwear.

Under current government guidelines we have no indoor areas available for shelter in wet weather so please bring wet weather clothing with you as well.

Unfortunately, our indoor play areas will be closed until COVID restrictions are lifted.

Yes, face coverings are a legal requirement in all indoor areas for adults and children aged over 11 years.

Due to current government guidelines, we are unable to provide any animal handling activities or demonstrations when we reopen on April 14th. Our mini beast centre will also be closed initially.

Our animals will be out in their fields and in their pens in the animal barn for you to look at.

We hope to be able to provide all our animal activities from May 17th as restrictions ease.

From April 14th* until May 17th* there will be no indoor areas open for customer use except as a route to reach other areas of the site. This means that in wet weather we will be unable to provide any indoor areas to shelter.

Why not bring your wellies, waterproofs, and umbrellas with you. Lots of our site can still be explored in the rain and splashing in puddles is great fun!

Yes, it is available on our website on our health and safety page, along with our pre COVID customer risk assessment. 

If you have any specific requirements you can always call our office for more advice: the opening times are Monday – Friday 9.30am – 3.30pm.
 

Picnics are allowed but until May 17th* there will be no indoor seating areas available.

From May 17th* an indoor picnic area will be available in line with government guidance for 2 households or 6 people (to be confirmed)

From April 14th* we will be serving hot food & drinks from the “Ted’s to Go” outlet in hall 2 to be eaten in outdoor areas only, there will be no indoor seating. Outdoor seating will be available in line with government guidance for 2 households or 6 people (to be confirmed)

From May 17th* we will be providing table service in Farmer Ted’s Grill and from Ted’s to Go in Hall 2 along with our takeaway menu with seating in line with government guidance for 2 households or 6 people (to be confirmed)

Yes, each barrel will be cleaned and sanitised between each use.

There will be a £1.00 a seat charge for the ride.

Cash payments will be accepted, or you may pay by card at one of the till points on site.

Please remember to follow social distancing while in the queue.

Bleat the Keeper and the climbing frames & play equipment will be open.

Hog Splash & Air Archery will be open. Bitzers Kinetic Club, The Ed Shed & Mossy Bottom Crafts will not be open until May 17th at the earliest.

Due to current government guidelines we are unable to stage our Shaun the Sheep shows until May 17th at the earliest although we hope that Shaun & Bitzer will be able to make an appearance during the day.

Shaun is back from his holidays and will be at the farm subject to government guidelines.

Outdoor play will be open in line with current government guidance.

Please ensure that children wash or sanitise their hands before using the equipment and on leaving the play area.

Food & drink should not be taken onto the play equipment.

We hope to offer most of our outdoor activities as usual from April 14th

We are unable to open our indoor areas and attractions until May 17th at the earliest.

Yes, you probably will however, with reduced numbers on site and your help we can speed things up:

  • Please have your tickets ready to scan at admissions, Please download all your tickets onto your phone prior to arrival as we will need to scan each one
  • Members will need to provide their membership card with their printed ticket
  • Government guidelines from April 12th ask us to collect track and trace details from all customers aged over 16 years of age on arrival. If your booking includes over 16’s from another address, please be ready to provide these details on arrival.
Alternatively, each individual aged over 16 can scan the NHS track & trace app on their phone.

Numbers on site are restricted by government guidance but please ring us before your visit or ask on the door and we will try and accommodate an extra person.

Booking online is preferred as we are restricted to the numbers we are allowed on site.

There will hopefully be some tickets available on the day for walk ups. Please phone us in advance to save an unnecessary journey or visit us after 3pm when some visitors will have begun to leave.

Whilst restrictions are eased, we will still be monitoring the situation very carefully along with following Public Health England and NHS guidelines.

In the event that the outbreak worsens again and we have to resume closure of the park, we will of course inform all of our guests accordingly.

The safety of our visitors, animals and staff is our priority.

The care of our animals remains extremely important and we would reassure our visitors that they are receiving the same high quality of care and enrichment as they normally would.

We have taken extra precautions to ensure the safety of our animals and animal care teams as part of the ongoing situation.

If you are looking for further information about coronavirus and animals, please visit the official government website: https://www.gov.uk/guidance/coronavirus-covid-19-advice-for-people-with-animals

We are following all government and industry guidance to ensure your visit to farmer Ted’s is a safe and enjoyable one.

There will be a one-way system in place wherever possible.

We ask those using these car parks to observe social distancing and to behave responsibly. We will be ensuring correct social distancing by limiting guest numbers per day. Good hygiene and cleaning will be maintained in all public areas. Areas of contact such as the arrival process and food takeaway services will be made with as little contact as possible.

Contactless & Credit Card payments will be available at all outlets. Unfortunately we do not accept American Express card payments or offer a cashback service.

Cash payments are still accepted.

Signage and markings will be in place and appropriate PPE for staff where necessary. The National Tourist Organisations of Great Britain and Northern Ireland has given us the recognition that we have followed government and industry COVID-19 guidelines, ensuring processes are in place to maintain cleanliness and aid social/physical distancing.

See our official certificate awarded by Visit England here

We will be ensuring correct social distancing by limiting guest numbers per day.

Good hygiene and cleaning will be maintained in all public areas. Areas of contact such as the arrival process and food takeaway services will be made with as little contact as possible.

Signage and markings will be in place and appropriate ppe for staff where necessary.
 

Contact during the arrival process will be kept to an absolute minimum.

Please be aware that you will be required to show your ticket Bar Code, ideally we would like you to print these at home. Scanning a mobile phone can be tricky!

This will however only be to show your pre-booked ticket barcode to a member of our staff. Staff members will be on hand to answer any enquiries you might have.
 

We realise that as restrictions across the country are relaxed some people may forget or ignore the safety advice issued by the government. At Farmer Ted’s we are putting in place measures to remind our customers of the safety requirements and we will be asking everyone to respect each other’s personal space while on site.

Our staff will be patrolling the site and although we do not want to have to intervene, if we see large groups forming or other obvious breaches of the guidance we may intervene.
 

- To keep our queues under control and minimise any direct contact with our staff we ask you to call our office on 0151 526 0002 between 9.30am & 3.30pm, Monday – Friday to purchase or renew a membership with our secretary.
 

Yes, as ever we will have 1st aiders on site but their interaction with you will be limited (except in a life critical incident). They will attend and provide you with 1st aid products for you to administer to your family member yourself.
 

Yes, although it is not where it normally is. We have moved it to Hall 1 so we can allow for social distancing. 

- We are changing our menu so that we can serve you quickly.
- When ordering food, please check the menu beforehand so that you know what you would like to buy and that way we can serve you quicker.

Yes, as usual we will do our best to meet all dietary requirements. Please speak to our chef to discuss your individual needs.
 

No, unfortunately, we cannot provide social distancing on the tractor at the present time.

Yes, we will be having dedicated staff working their way around all areas of the site cleaning hand contact surfaces and emptying bins throughout the day 

Yes, we already have several hand wash stations around the site, and we will be installing hand sanitiser stations as well so you can always practice good hand hygiene.

Yes, our staff will be cleaning them every hour and we will be providing cleaning equipment for you to use yourself, if you wish, in between times for extra peace of mind.

Yes, although we prefer card payments as it involves less contact with our staff cash payments will be accepted.