Get the answers to the most frequently asked questions about COVID-19 when it comes to visiting Farmer Ted's.
Yes, UK government guidance states that there is no evidence that coronavirus is circulating in animals in the UK or that they can transmit the disease to humans, however we would ask you to consider the health of our animals as well as your own while visiting us:
- We will be asking you to wash your hands before handling the animals.
- In some areas you may have to queue for the activity to enable social distancing.
- Most of our animal activities will be taking place as usual but some of them will be in a different area and run in a slightly different way.
- A full timetable of activities can be found on our website.
Unfortunately, some of our usual activities will not be available:
- Our indoor soft play and climb and slide areas will be closed to start with.
- Mossy Bottom crafts and BItzer's Kinetic Club House will be closed for now.
We will be ensuring correct social distancing by limiting guest numbers per day.
Good hygiene and cleaning will be maintained in all public areas. Areas of contact such as the arrival process and food takeaway services will be made with as little contact as possible.
Signage and markings will be in place and appropriate ppe for staff where necessary.
Please book on line so we know how many visitors to expect. Booking closes 11pm each evening, after this time you cannot book for the following day. The system allows you to book 10 days in advance.
Contact during the arrival process will be kept to an absolute minimum.
Please be aware that you will be required to show your ticket Bar Code, ideally we would like you to print these at home. Scanning a mobile phone can be tricky!
This will however only be to show your pre-booked ticket barcode to a member of our staff. Staff members will be on hand to answer any enquiries you might have.
In the initial opening phases of Farmer Teds there will be no interaction between visitors and animals, namely no animal handling or animal walks. The safety of our visitors, animals and staff is our priority.
The care of our animals remains extremely important and we would reassure our visitors that they are receiving the same high quality of care and enrichment as they normally would.
We have taken extra precautions to ensure the safety of our animal care teams as part of the ongoing situation.
If you are looking for further information about coronavirus and animals, please visit the official government website .
Following recent government guidance and easing of COVID-19 restrictions, we are delighted to announce that we have reopened the majority of our adventure farm, including the animal and reptile barns. There will be a one-way system in place wherever possible
We ask those using these car parks to observe social distancing and to behave responsibly.
We will be ensuring correct social distancing by limiting guest numbers per day. Good hygiene and cleaning will be maintained in all public areas. Areas of contact such as the arrival process and food takeaway services will be made with as little contact as possible. Payments on site will be by Contactless or Credit Card only
Signage and markings will be in place and appropriate PPE for staff where necessary.
The National Tourist Organisations of Great Britain and Northern Ireland has given us the recognition that we have followed government and industry COVID-19 guidelines, ensuring processes are in place to maintain cleanliness and aid social/physical distancing.
See our official certificate awarded by Visit England here
Yes, although our main restaurant will be closed initially, our kitchen in Hall 2 will be open serving hot and cold fast food from 10am – 4.30pm.
Our snack shack will be open for ice cream, sweets, crisps, cakes, biscuits, hot & cold drinks.
As ever at Farmer Ted’s we are prepared for those liquid sunshine days. Many of our activities are already undercover and others can be moved indoors in very wet conditions. We also have plenty of undercover areas where you can sit or wait for the rainclouds to pass.
Why not bring your wellies, waterproofs, and umbrellas with you. Lots of our site can still be explored in the rain and splashing in puddles is great fun!
Yes, it is available on our website on our health and safety page, along with our pre COVID customer risk assessment.
If you have any specific requirements you can always call our office for more advice: the opening times are Monday – Friday 9.30am – 3.30pm.
We realise that as restrictions across the country are relaxed some people may forget or ignore the safety advice issued by the government. At Farmer Ted’s we are putting in place measures to remind our customers of the safety requirements and we will be asking everyone to respect each other’s personal space while on site.
Our staff will be patrolling the site and although we do not want to have to intervene, if we see large groups forming or other obvious breaches of the guidance we may intervene.
- To keep our queues under control and minimise any direct contact with our staff we ask you to call our office on 0151 526 0002 between 9.30am & 3.30pm, Monday – Friday to purchase or renew a membership with our secretary.
Yes, as ever we will have 1st aiders on site but their interaction with you will be limited (except in a life critical incident). They will attend and provide you with 1st aid products for you to administer to your family member yourself.
Yes, although it is not where it normally is. We have moved it to Hall 1 so we can allow for social distancing.
Yes, we will have plenty of picnic tables indoors and out for you, our staff will be moving around cleaning them throughout the day.
Although we welcome you bringing your own food, we would love it if you bought a portion of chips from our kitchen to go with it and maybe an ice cream or slice of cake for dessert.
Yes, we will slowly be introducing food that you can order in advance and collect at a pre booked time. Please keep checking our website for details about this.
- We are changing our menu so that we can serve you quickly.
- When ordering food, please check the menu beforehand so that you know what you would like to buy and that way we can serve you quicker.
Yes, as usual we will do our best to meet all dietary requirements. Please speak to our chef to discuss your individual needs.
No, unfortunately, we cannot provide social distancing on the tractor at the present time.
Yes, and for the next few weeks they will be free of charge.
Please be aware that your driver will be wearing a facemask to check that your seatbelts are done up before each ride and will be cleaning each seat after each ride.
Your patience while we do this will be much appreciated.
Most of them will be, you will still be able to get wet at hog splash, play bleat the keeper and have a go at air archery. However Mossy Bottom Crafts and Blitzer’s Kinetic Kennel Club will be closed to start with.
Yes, we will be having three socially distanced Shaun the Sheep shows each day with photo opportunities at a social distance. These will be taking place in the Shakeshear Theatre on the Shaun the Sheep field.
In very wet weather these shows may have to be cancelled as we are currently only allowed to do outdoor live performances to small groups of people.
Yes, but we will be asking for your help to ensure that your children practice social distancing while they play, that they cover coughs and sneezes and that they wash or sanitise their hands before and after use
- To aid social distancing and help with hygiene some areas will have less equipment available for use – i.e. our sandpit and pedal tractor area
- Our staff will be cleaning regularly touched hand surfaces throughout the day
Yes, we will be having dedicated staff working their way around all areas of the site cleaning hand contact surfaces and emptying bins throughout the day
Yes, we already have several hand wash stations around the site, and we will be installing hand sanitiser stations as well so you can always practice good hand hygiene.
Yes, our staff will be cleaning them every hour and we will be providing cleaning equipment for you to use yourself, if you wish, in between times for extra peace of mind.
Yes, although we prefer card payments as it involves less contact with our staff cash payments will be accepted.
Whilst restrictions are eased, we will still be monitoring the situation very carefully along with following Public Health England and NHS guidelines.
In the event that the outbreak worsens again and we have to resume closure of the park, we will of course inform all of our guests accordingly.
Yes, you probably will however, with reduced numbers on site and your help we can speed things up:
- Please have your tickets ready to scan at admissions, a printed ticket would be best but if this is not possible please download all your tickets onto your phone prior to arrival as we will need to scan each one
- Members will need to provide their membership card with their printed ticket
We have a restricted number of tickets available each day to enable us to adhere to the social distancing guidelines but if we have not sold them all then you may be able to pay on the door, but we cannot guarantee this.
You can purchase tickets online up until 11pm on the evening before your visit so check the online booking system first for availability.
Our office is open Monday – Friday 9.30-3.30pm for enquiries but again we cannot guarantee extra tickets being available. Tel: 0151 526 0002
We are open from 10am – 5:30pm daily.
The earlier closing time is to allow us to thoroughly clean down after a full day of Adventure.