Covid-19 FAQs

Get the answers to the most frequently asked questions about COVID-19 when it comes to visiting Farmer Ted's.

We realise that many of our customers may be nervous about restrictions being lifted and at Farmer Ted’s we will be taking a cautious approach to the relaxation of the rules.

We will be suggesting that all our customers follow the government advice following the end of restrictions:

  1. To meet in well-ventilated areas where possible, such as outdoors or indoors with windows open.
  2. To wear a face covering when you come into contact with people you don’t normally meet in enclosed and crowded spaces.
  3. To wash your hands with soap and water and use hand sanitiser regularly throughout the day.
  4. To cover your nose and mouth when you cough and sneeze.
  5. To stay at home if unwell, to reduce the risk of passing on other illnesses to friends, family, colleagues, and others in the community.
  6. To consider individual risks, such as clinical vulnerabilities and vaccination status.

We will monitor the situation on a daily basis and if certain areas of the site become busy, we may introduce measures to restrict access and limit crowds gathering.

Our indoor staff and animal activity staff will continue to wear face coverings.
We will continue to:
  • Carry out additional cleaning throughout the day
  • Operate queuing systems for our animal activities to prevent crowding
  • Provide hand sanitising stations at our play areas and at the entrances to buildings
  • Display the NHS QR code to check in at admissions.
  • Ask you to respect others and their personal space
  • Provide you with a great and safe day out.

We open at 10am and you are welcome to arrive any time from then onwards.
Farmer Teds closes at 5:30pm

Please come dressed for the weather and wear suitable footwear. We are a mainly outdoor attraction on an exposed site which can be windy even on a good day.

Our indoor soft play area is now open, socks must be worn and at busy times we may restrict numbers to allow for customer comfort and safety.
We will be running 2 sessions daily 10.30am – 1.00pm and 2.30pm – 4.30pm.
The soft play will be closed over the lunchtime period to allow for cleaning of the equipment to take place.
Our indoor Climb & Slide play area is now open, shoes must be worn

Although the regulations requiring you to wear a face mask have been removed you may prefer to wear one in some of our indoor areas when mixing with people that you are not usually in contact with and if they are busy.
We will be increasing ventilation in all indoor areas and monitoring numbers to ensure they don’t become too crowded at peak times.

Yes, our animal handling activities will be running.
Please see the daily timetable on arrival for exact details
Handwashing is important before and after meeting our animals to enable you and them to remain safe and healthy.

We have lots of activities under cover on the farm which you can continue to enjoy in wet weather. All our indoor buildings will be accessible to shelter in but at busy times we may look at restricting the numbers in each area.
Covered picnic tables are located on the event field and some are located in hall 1

Why not bring your wellies, waterproofs, and umbrellas with you. Lots of our site can still be explored in the rain and splashing in puddles is great fun!

Yes, a copy of our visitor risk assessment and other health and safety advice to ensure you have a safe visit is available on our health and safety page
 

Yes, we always have 1st aiders on site, if you need to see a 1st aider, please speak to a member of staff who will be able to call one for you.

Yes, our gift shop will be open although it has moved to a new home in hall 2. Come and take a look before you go home!

Yes, you are welcome to bring a picnic and we have designated outdoor, indoor and covered picnic areas on site. We would prefer it if you didn’t eat your picnic in our restaurant areas to leave room for our customers who are dining in. We’d love you to buy a portion of chips to eat with your picnic or a cake or ice cream as an afternoon treat

- All our food is freshly cooked on site and our menu is designed so that we can serve you quickly.

- When ordering food, please check the menu beforehand so that you know what you would like to buy and that way we can serve you quicker.

Yes, as usual we will do our best to meet all dietary requirements. Please speak to our chef to discuss your individual needs.

We have two eating areas on site “Farmer Ted’s Grill” and “Ted’s to Go” both serving hot food to eat in or take away. Please check opening hours on arrival. Why not visit our “Coffee Pod” located at the far end of the site for a selection of drinks and Cheshire Farm Ice Cream.

Yes, our tractor rides will be running, please see the daily timetable for the times of the rides

Yes, our barrel rides will be running, please see the daily timetable for the times of the rides. There is a charge of £1.00 per person for this ride.

All our Shaun the Sheep activities will be open including Bleat the Keeper, Air Archery, Hog Splash, Bitzers Kinetic Kennel Club & Mossy Bottom Crafts.
Please check the daily timetable for exact timings

Shaun and Bitzer will be appearing at the Shakeshear Theatre daily with meet and greet sessions after each show. Please check the daily timetable for details

All our outdoor play areas will be open

Please ensure that children wash or sanitise their hands before using the equipment and on leaving the play area.

If a piece of equipment is busy, please come back later – we have lots of play areas for you to explore.

Food & drink should not be taken onto the play equipment.

We hope to offer most of our outdoor activities as usual, weather permitting.
Please see the daily timetable and check our website and social media pages for details of our special events

We have several hand wash stations around the site as well as hand sanitiser stations so you can always practice good hand hygiene. 
Please remember that using hand sanitiser is not an effective substitute for handwashing and that handwashing is the preferred method for cleaning hands and removing dirt and bacteria.

Yes, we have 3 sets of toilets on site that are checked at regular intervals for cleanliness. All toilets have baby change facilities and disabled access toilets are located in hall 2 and the soft play barn.

Yes, although we prefer card payments as it involves less contact with our staff. £1.00 coins are required for the coin operated tractors and diggers so do bring some with you. Change is available at till points. We do not offer cashback and there is no ATM on site

At peak times you may have to queue to get in. Booking in advance will speed up the admissions process

- Please download all your tickets onto your phone prior to arrival as we will need to scan each one. If you have your tickets ready to scan it will speed up entry.

- Members will need to provide their membership card with their printed ticket

- Our NHS app QR code will still be on display if you wish to use it.

Booking online is preferred as it speeds up the admissions process.

Except for certain special events that are ticket only, there will usually be some tickets available on the day for walk ups. 

At Farmer Ted’s we are fully accessible and wish for all to enjoy their day on the farm equally.   Please see below for our Admission Policy, and we kindly request that you do not ask our Admission staff to make judgments. A manager will always be available for further information or queries.

We have a concession rate for OAP’s and visitors with disabilities, who do not require a carer. Then we have a policy that states that the disabled person or child pays the appropriate admission charge and then with any of the following evidence the carer is admitted free of charge.

Evidencing Disability

  • Disability Living Allowance ( DLA )
  • Attendance Allowance  ( AA )
  • Personal Independence Payments  ( PIPs )
  • The Access Card

We realise that as restrictions across the country are relaxed some people may forget or ignore the safety advice issued by the government. At Farmer Ted’s we are putting in place measures to remind our customers of the safety requirements and we will be asking everyone to respect each other’s personal space while on site.

Our staff will be patrolling the site and although we do not want to have to intervene, if we see large groups forming or other obvious breaches of the guidance we may intervene.

- To keep our queues under control and minimise any direct contact with our staff we ask you to call our office on 0151 526 0002 between 9.30am & 5.00pm, Monday – Friday to renew a membership or purchase a season pass with our secretary.

Yes, we will be having dedicated staff working their way around all areas of the site cleaning hand contact surfaces and emptying bins throughout the day

Whilst restrictions are eased, we will still be monitoring the situation very carefully along with following Public Health England and NHS guidelines.

In the event that the outbreak worsens again and we have to resume closure of the park, we will of course inform all of our guests accordingly.

We will be ensuring correct social distancing by limiting guest numbers per day. Good hygiene and cleaning will be maintained in all public areas.

Areas of contact such as the arrival process and food takeaway services will be adapted to ensure as little contact as possible.

Signage and markings will be in place and appropriate PPE for staff where necessary.

Contact during the arrival process will be kept to an absolute minimum.

Please be aware that you will be required to show your ticket bar code so we can scan you in so please ensure you have downloaded your tickets prior to arrival and that you have them open on your phone – or have printed them off.

Staff members will be on hand to answer any enquiries you might have.

The safety of our visitors, animals and staff is our priority.

The care of our animals remains extremely important and we would reassure our visitors that they are receiving the same high quality of care and enrichment as they normally would.

We have taken extra precautions to ensure the safety of our animals and animal care teams as part of the ongoing situation.
Please help us out by washing your hands before and after animal handling activities and by not eating in animal contact areas.

If you are looking for further information about coronavirus and animals, please visit the official government website: https://www.gov.uk/guidance/coronavirus-covid-19-advice-for-people-with-animals

We are following all government and industry guidance to ensure your visit to Farmer Ted’s is a safe and enjoyable one.

There will be a one-way system in place wherever possible.

We ask those using these car parks to observe social distancing and to behave responsibly. We will be ensuring correct social distancing by limiting guest numbers per day. Good hygiene and cleaning will be maintained in all public areas. Areas of contact such as the arrival process and food takeaway services will be adapted to ensure as little contact as possible.

Contactless & Credit Card payments will be available at all outlets. Unfortunately, we do not accept American Express card payments or offer a cashback service.

Cash payments are accepted.

Signage and markings will be in place and appropriate PPE for staff where necessary. The National Tourist Organisations of Great Britain and Northern Ireland has given us the recognition that we have followed government and industry COVID-19 guidelines, ensuring processes are in place to maintain cleanliness and aid social/physical distancing.

See our official certificate awarded by Visit England here